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Privacy Policy

Effective 3/3/2025

1. Introduction
United Backflow ("Company," "we," "our," or "us") is committed to protecting the privacy of our clients and website visitors. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you engage with our services, visit our website, or otherwise interact with us. By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect
We may collect both personally identifiable information ("Personal Information") and non-personally identifiable information when you interact with our company. This includes, but is not limited to:

  • Personal Information: Name, email address, phone number, mailing address, payment information, and service-related details.

  • Technical Information: IP address, browser type, device details, and website usage statistics.

  • Service Information: Details regarding the backflow prevention services requested, performed, and maintained.

3. How We Use Your Information
We utilize the information collected for a variety of purposes, including but not limited to:

  • Providing, maintaining, and improving our services.

  • Processing payments and managing billing accounts.

  • Communicating with you regarding appointments, updates, and service-related matters.

  • Enhancing user experience on our website through analytics and improvements.

  • Ensuring compliance with regulatory requirements and legal obligations.

  • Protecting against fraudulent, unauthorized, or illegal activities.

4. Information Sharing and Disclosure
United Backflow values your privacy and does not sell or rent your Personal Information. However, we may share information in the following circumstances:

  • With Service Providers: We may engage third-party vendors to assist in service delivery, payment processing, or website functionality.

  • Legal Compliance: When required by law, regulation, or in response to legal requests, such as subpoenas or government inquiries.

  • Business Transactions: In the event of a business merger, acquisition, or asset sale, your information may be transferred as part of the transition.

5. Data Security
We employ industry-standard security measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Your Rights and Choices
Depending on your location, you may have certain rights regarding your Personal Information, including:

  • The right to access, correct, or delete your information.

  • The right to withdraw consent where applicable.

  • The right to opt out of marketing communications. To exercise these rights, please contact us using the details provided below.

7. Third-Party Links and Services
Our website may contain links to third-party sites or services. This Privacy Policy does not extend to those third parties, and we encourage you to review their policies before providing any information.

8. Retention of Information
We retain Personal Information only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

9. Updates to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or industry standards. Any updates will be posted on our website, and we encourage you to review this policy regularly.

10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, please contact us at:

United Backflow
221 Najole Rd Unit 324, Millersville, MD.

info@unitedbackflow.com
410-970-6988

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